Support Center
Frequently Asked Questions
Indefinitely. Dramcorp archives carry no expiration date. Once a subject is captured, the record persists for the operational lifetime of the system.
SubjectCapture 2.0 includes reconstruction protocols for cases where source data is damaged or insufficient. The system will work to restore archive completeness on its own. Note: reconstruction accuracy decreases with each iteration. See Known Limitations.
This is not a supported operation. Captures are permanent by design.
The MemoryFrame Pro is intended for continuous operation. A graceful shutdown returns the archive to its last complete state. If the archive is not complete, the system will resume reconstruction on restart.
See Known Limitations below, then contact support.
Known Limitations
The following conditions are documented for institutional administrators. Please review before deployment.
Do not initiate reconstruction with fewer than 2 source subjects. Single-subject reconstruction may enter an indefinite processing loop, in which the system attempts to generate the full enrolled population from one source. If this occurs, manual interruption is required.
Standard interruption may not succeed. If the process does not respond to a graceful shutdown command, physical disconnection of the unit is required. Do not allow the reconstruction to complete.
Dramcorp Industries is not liable for outcomes resulting from deployment outside documented parameters. See the full technical specification in the internal documentation (administrator access required).
Open Support Tickets
| # | Institution | Subject | Status |
|---|---|---|---|
| 4471 | Maplewood Elementary | System will not stop processing | OPEN · 847 days |
| 4472 | MapleLane Elementary | Generating subjects not in enrollment | OPEN · 844 days |
| 4488 | Willowbrook PTA | Cannot reach administrator | OPEN · 812 days |
| 4503 | Cedar Ridge | Unit will not power down | OPEN · 770 days |
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